Frequently Asked Questions

Q: What services do you offer?

We help businesses build smarter marketing systems. That includes;

·       CRM system setup and optimisation

·       Customer database marketing

·       Digital marketing planning

·       Content strategy and planning

·       Marketing Strategy consulting

·       Graphic Design

·       Traditional Media

·       Retail marketing services

In short, if it involves connecting with your audience in a more meaningful (and measurable) way, we can help.

Q: Do you specialise in a particular industry or business size?

We work with businesses of all sizes who are ready to grow but need the right systems and strategy in place. Whether you’re a one-person brand or a growing team, our focus is on helping you get clarity, consistency, and results.

Q: How is The Growth Foundry different from other marketing agencies?

Most agencies focus on shiny ads and quick wins. We go deeper. We look at the foundations of your business. Your systems, your data, and your customer journey, so that your marketing actually works and scales with you.

Q: Do you offer one-off projects, or only long-term retainers?

Both. Some clients just need a clear strategy, an audit, or a campaign built. Others want ongoing support as a trusted marketing partner. We’ll always shape our work around your needs.

Q: How do you create a marketing strategy for a business?

We start by listening. We learn where you are now, where you want to be, and what resources you have to work with. From there, we create a strategy tailored to your goals, backed by data, and designed to actually be implemented.

Q: How do you measure success?

Success looks different for every business. It might be more qualified leads, higher customer retention, or smoother systems behind the scenes. We track progress with clear metrics and regular reports, so you always know what’s working.

Q: How much do your services cost?

Every business is different, so we don’t believe in cookie-cutter pricing. After a chat to understand your goals, we’ll recommend the best path forward, whether that’s a project, a package, or ongoing support.

Q: How long will it take to see results?

It depends on what we’re working on together. Some improvements (like better systems or database organisation) can make an immediate impact. Others (like brand building or CRM-driven marketing) take a little longer, but create stronger, lasting results.

Q: Do you guarantee results?

We don’t promise magic tricks but we do promise to bring clarity, structure, and strategies proven to work. What we can guarantee is a partnership that’s transparent, collaborative, and focused on your growth.

Q: Can you help us organise and better use our customer database?

Absolutely. It’s one of our specialties. We help businesses clean, structure, and activate their data so they can understand their customers better, communicate more effectively, and unlock hidden revenue opportunities.

Q: Will you integrate with our existing systems?

Yes! We don’t believe in “rip and replace” unless it’s absolutely necessary. Wherever possible, we work with the tools you already have, making them work harder for you.

Q: Do you manage social media accounts for clients?

We can, but our main focus is strategy and systems. We’ll help you build a plan that makes sense for your brand and even train your team if you’d like to keep content in-house. For clients who prefer full support, we also offer ongoing management.

Q: Will we have a dedicated point of contact?

Yes, you’ll always know exactly who to reach out to. We keep communication simple, clear, and consistent so you’re never left in the dark.

Q: Who will I actually be working with?

You’ll work directly with experienced professionals, not junior staff hidden behind layers of account managers. That means faster answers, clearer advice, and strategies shaped by people who’ve done this before.

Q: Do I get access to senior experts, or just a support team?

At TGF, you always get senior expertise. We don’t push your work down the line or hide behind titles. The people building your strategy are the same ones you’ll meet with and talk to.

Q: How do you keep costs fair compared to larger agencies?

We’ve removed the unnecessary layers that often inflate agency costs. No endless sign-offs, no bloated teams, just direct access to the people who can solve your problems. That means more value for every dollar spent.

Q: Will I get lost in the shuffle like at bigger agencies?

Not at all. We’re intentionally lean so we can stay close to our clients. You won’t feel like “just another account”. You’ll feel like a partner with a team that actually knows your business.

Q: What if I need quick answers or changes?

Because you’re dealing directly with the people doing the work, there’s no waiting around for approvals or being stuck in a chain of communication. We can move fast, make changes, and get things done when you need them. You’ll get our phone numbers, email addresses and we will be available to support you all the time, just like a member of your team.

Q: Can you work alongside our current agencies?

Absolutely! We play really well with others. We collaborate closely with your internal team and any other agencies to make sure our strategies are all in sync.